News

Exceeding client expectations for better client retention

29 April 2011 – Section: News ,

Knowing that attracting new clients costs five times more and takes ten times longer than catering for existing ones, should client satisfaction be the starting point or the end result of your marketing strategy? Last June, at the BISA Conference in... › read more

BISA 2011 cancelled

30 March 2011 – Section: News – Category:

Cancellation of the 6th BISA Annual Conference. It is with regret that we announce the cancellation of the 6th BISA Annual Conference that was due to take place in June in Buxton, UK. Please excuse this step, which has unfortunately been... › read more

Selfoptima: Evidence-based medicine portal for spa and wellness modalities

29 March 2011 – Section: News – Category: ,

The Global Spa Summit (GSS), the leading annual event for the global spa and wellness industries, has chosen SelfOptima, Inc. to develop the first Evidence-Based Medicine (EBM) Portal for spa and wellness modalities. For this project SelfOptima will tailor their technology... › read more

A new member from Austria

29 March 2011 – Section: News

BISA welcomes its first Austrian member: Dr. Franz Linser is the founder and Managing Partner of Linser & Partner Consulting, a renowned health tourism consultancy based in Innsbruck, Austria. Linser & Partner consults and assists hotels & resorts in the... › read more

BISA Japan Relief Fund

29 March 2011 – Section: News – Category:

Two weeks ago, time froze on the clocks of Sendaï and the whole world watched in disbelief… We immediately wrote asking for news from our friends and colleagues at BISA Japan. Mr. Matsumoto, Director of BISA Japan, sent us the following email... › read more

Green Globe & BISA gather momentum

25 February 2011 – Section: News – Category: ,

Since the beginning of BISA’s partnership with Green Globe in 2010, BISA has been developing its Essential Spa Standards (ESS) in an extended version including Green Globe’s sustainability criteria. In February 2011 these criteria will be presented in Los Angeles... › read more

What spas need are leaders, not managers!

25 February 2011 – Section: News – Category: ,

As part of its Spa Management Certification programme, the Ecole Hôtelière in Lausanne asked me to share observations and best practices with the participants who came from France, Belgium, the United States and Dubai. The economic downturn and increasing competition have... › read more

Sneak preview of the 6th Annual BISA Conference at the University of Derby

25 February 2011 – Section: News – Category: ,

Since announcing the topic of the next BISA conference “The Spa’s Role in Preventative Medicine” the conference team has started receiving applications from speakers and specialists in the field ready to share their expertise and experience. With spa-goers increasingly wanting to... › read more